David C. Morgan

Fortune 100 P&C insurer ($48B revenue, 33,000+ employees). Lead enterprise-wide digital platform strategy, AI enablement, and modernization across flagship customer-facing and internal digital properties.

• Directed a 75-member cross-functional team and eight-figure annual budget across 50+ technology vendors, delivering concurrent transformation initiatives on aggressive timelines.
• Launched a global Digital Experience Platform supporting all corporate websites, enabling personalization, A/B testing, and content management across all business units.
• Delivered a personalized employee experience platform for 45,000+ users, including onboarding journeys, internal communities, and native mobile capabilities.
• Defining a unified AI experience and architecture for the flagship public website serving millions of users, enabling consistent guardrails, orchestration, memory, consent, and analytics.
• Deployed AI-assisted development tooling across the full software development lifecycle (SDLC) for 12,000 users, accelerating productivity for all agile team roles and establishing reusable patterns for enterprise-wide enablement.
• Founded and scaled a low-code Platform Center of Excellence, expanding governance to oversee 200+ applications and enabling citizen developers across the enterprise.
• Contained costs by $3M annually through strategic rationalization of a 50+ vendor MarTech ecosystem while improving integration capabilities and reducing year-over-year investment asks.
• Led the technology team behind two enterprise-level Chairman's Awards in 2024 (Travelers.com and employee intranet), the organization's highest recognition for strategic impact.

Led digital product strategy and delivery for mission-critical agent/broker distribution platforms and enterprise customer identity programs serving the full P&C book of business.

• Modernized the enterprise agent/broker portal supporting $30B+ in annual premium, transforming it into the primary digital hub for distribution partner relationships across all lines of business.
• Boosted active user base by 40% and enabled over 6M monthly transactions through experience design improvements and expanded self-service capabilities.
• Established and led an enterprise-wide Customer Identity and Access Management (CIAM) program, securing multi-year funding and delivering a strategic roadmap for secure authentication.
• Completed migration of 9 million user identities to a modern platform, significantly reducing cybersecurity risk through implementation of cloud-based protocols and MFA enablement.
• Led the team's pivot from project-based delivery to a product-focused operating model, establishing sponsor governance, stakeholder forums, and product management discipline across the portfolio.
• Simplified digital customer registration, increasing the conversion rate by 35%.

Directed digital marketing strategy for a $4B Group Benefits business, driving innovation in sales enablement and benefits enrollment.

• Launched an enterprise-wide ratings and reviews program based on actual claimant feedback, establishing user-generated content as the authoritative foundation for website content.
• Led development of Salesforce-integrated iPad sales enablement tools used in multimillion-dollar employer group presentations, increasing conversion rates by 3% and supporting strategic broker partnerships.
• Invented and commercialized a patented digital platform for benefits enrollment (US20140114872A1), boosting employee participation in life and disability plans.

• Led a multi-year strategic initiative to overhaul the agent/broker portal, driving a 40% increase in unique users through improved self-service capabilities and user satisfaction.
• Established a Salesforce Marketing Cloud Center of Excellence for email marketing, unifying fragmented vendor and data infrastructures to improve campaign targeting, compliance, and ROI.
• Deployed a B2B2C digital marketing platform enabling personalized distributor outreach and scalable customer engagement through automated campaigns.

New Britain, CT | 1995 - 2008
Progressive career spanning six roles from Finance & Strategy Analyst (Office of COO) through Digital Marketing & e-Commerce Manager, including an international assignment in Santiago, Chile.

• Directed enterprise-wide digital and marketing strategy as Digital Marketing & e-Commerce Manager, overseeing a $4M technology portfolio, 15 SaaS platforms, and a team of 40.
• Grew corporate digital presence to 10M+ annual visitors, driving 50% year-over-year traffic growth over six consecutive years.
• Spearheaded e-retail syndication of 100,000+ SKUs across Amazon, Home Depot, Lowe's, and Grainger, and launched a direct-to-consumer eBay channel that cleared $8M in annual excess inventory.
• In earlier roles, managed a $60M product category and executed a $375M pricing strategy, and delivered $150M in cost savings and $250M in asset optimization as a Finance & Strategy Analyst in the Office of the COO.

Master of International Management (MIM) | Thunderbird School of Global Management, Glendale, AZ

Master of Business Administration (MBA) | West Virginia University, Morgantown, WV

Bachelor of Arts (BA) | Vanderbilt University, Nashville, TN

CERTIFICATIONS & CREDENTIALS
AWS Certified AI Practitioner | Amazon Web Services
AWS Cloud Practitioner (Cloud Quest) | Amazon Web Services